Frequently Asked Questions (FAQ)
Where do the tours leave from?
Walking tours meet at centrally located, easily accessible points like the Hungarian Opera House, Deak Square, or in the Castle District. The meeting point is shown on the tour page, and your ticket also indicates where your guide will meet you. Private tours meet at your accommodation or a requested location.
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If you have difficulty finding your guide, please CALL +36 20 9297506 (we are on WhatsApp too). Emails, SMS, and other chat messages are received with delay, and we don't want you to miss the tour.
How do I book and pay?
We accept only advanced, online prepaid bookings through our website. Our booking calendar is managed by FareHarbor, showing live availability. After booking, you will receive an online ticket and confirmation with all the tour details. Payment is secured by Stripe, and you can use a credit or debit card, Google Pay, Apple Pay or iDEAL to complete your payment.
Where do the tours leave from?
Walking tours meet at centrally located, easily accessible points: the Hungarian Opera House, Deak Square, or in the Castle District.
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The meeting point is shown on the tour page, and your ticket also indicates where your guide will meet you.
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Private tours (except the Private Castle District Walking Tour) meet at your accommodation or a requested central location.
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The "All In One Walking Tour with Strudel Stop" and "Night Walking Tour & Danube River Cruise" and the “Christmas Market Tour” meet in front of the Hungarian State Opera House, located at 1061 Budapest, Andrássy út 22. on the stairs.
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Tours of the Castle District, both small-group and private, meet in Buda at the Holy Trinity Column, located at 1014 Budapest, Szentháromság tér. We don't provide pick-up for the private tour because it takes at least 30 minutes to travel from Pest to Buda—we'd rather not waste your precious tour time on transfer.
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The "Hammer & Sickle Communist Times Tour" and the "Alternative Walking Tour" both meet in the central, bustling Deák Ferenc Square. Your guide will greet you in front of the pale yellow Lutheran Church 1052 Budapest, Deák Ferenc tér 4.
If you have difficulty finding your guide, please CALL +36 20 9297506 (we are on WhatsApp too). Emails, SMS, and other chat messages are received with delay, and we don't want you to miss the tour.
When should I show up for my tour?
We suggest you meet at the designated tour meeting point 5-10 minutes before the tour starts.
Who will be my guide?
Our guides are licensed, experienced, and knowledgeable locals from Budapest who have been working as guides for over a decade. They're passionate about their city and eager to share their expertise. You can find glowing reviews about our guides on various travel sites and Google. For a glimpse of our tours in action, check out our Facebook and Instagram pages, where we regularly post photos.
Will my tour be cancelled if the weather is bad?
No, tours run in all weather conditions. Please dress appropriately.
Budapest has a continental climate. Summers are hot in the city, with temperatures ranging from 30-37°C (86-98°F), so sunscreen and a hat or umbrella are useful. Winters can be cold with freezing mornings, so we recommend keeping your extremities warm and wearing heavy boots.
What happens if you cancel my tour and I’ve already booked?
This rarely happens, but if it does, you will receive a full refund.
Can I change the date of my tour?
You can amend the date or time up to 24 hours before the tour, subject to availability.
We always try to be as flexible as possible. However, please understand that we've made arrangements for you in advance, and certain costs must be covered even if you're unable to attend the tour.
Can I cancel my tour?
We apply a standard 24-hour free cancellation policy. For cancellations within 24 hours, a 100% cancellation fee is applied. No-shows at the meeting point are non-refundable.
Why isn't my tour fee refunded within 24 hours of cancellation?
We operate small-group tours with a maximum of 10 travelers, and most departures fill up well in advance. We can't sell last-minute openings that arise from cancellations.
I felt ill. Can I ask for a refund?
We're sorry to hear that you were ill. As per our cancellation policy, we offer a full refund for cancellations made at least 24 hours before the tour, as we cannot sell the spots at the last minute. We appreciate your understanding.
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For such cases, we recommend having personal travel insurance.